You can place an order directly through our online store by selecting your products and completing checkout. For any assistance, our support team is happy to help.

Orders can be modified or cancelled before dispatch. Please contact us as soon as possible so we can assist you.

Yes, once your order is placed, you will receive an order confirmation email with complete details.

Yes, all our instruments are designed and manufactured for professional dental and clinical use.

Yes, our dental instruments are manufactured in compliance with relevant international standards and are supplied with appropriate certifications where applicable.

We recommend cleaning, sterilizing, and storing instruments according to standard dental care protocols to ensure longevity.

Yes, we ship to multiple countries worldwide. Shipping options and delivery timelines are shown at checkout.

We process and dispatch orders within 24–48 hours. Delivery within Europe usually takes 3–5 business days, while international orders may take 5–7 business days with Express DHL Shipping depending on the destination. Every order comes with a tracking number so you can monitor your shipment.

We stand behind the quality of every SACRED® product. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unsterilised, in its original packaging, and in resalable condition.
• You must contact us within 14 days of delivery with your order number and the reason for the return.
• Returns sent without prior approval may not be accepted.

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery and provide clear photos so we can resolve the issue as quickly as possible.

For hygiene and safety reasons, used, sterilised, modified, engraved, or damaged instruments cannot be returned or refunded. We also cannot accept returns or refund requests made after the 14-day return period, including claims based on dissatisfaction after extended use, storage, or normal wear.

Unless the return is due to our error, customers are responsible for return shipping costs. Refunds will be issued only after the returned products have been received, inspected, and approved.

Please note: By placing an order, you agree to inspect your products upon delivery. Any concerns regarding quality, defects, or order accuracy must be reported within the applicable timeframes above. Claims submitted after the return period or after the products have been used may not be eligible for a refund or replacement.