Orders
Below are some of are common questions about orders
How can I place an order?
You can place an order directly through our online store by selecting your products and completing checkout. For any assistance, our support team is happy to help.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled before dispatch. Please contact us as soon as possible so we can assist you.
Will I receive an order confirmation?
Yes, once your order is placed, you will receive an order confirmation email with complete details.
Products
Below are some common questions about our products
Are your instruments suitable for professional dental use?
Yes, all our instruments are designed and manufactured for professional dental and clinical use.
Are your products certified?
Yes, our dental instruments are manufactured in compliance with relevant international standards and are supplied with appropriate certifications where applicable.
How do I care for and maintain the instruments?
We recommend cleaning, sterilizing, and storing instruments according to standard dental care protocols to ensure longevity.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship to multiple countries worldwide. Shipping options and delivery timelines are shown at checkout.
How long does shipping take?
We process and dispatch orders within 24–48 hours. Delivery within Europe usually takes 3–5 business days, while international orders may take 5–7 business days with Express DHL Shipping depending on the destination. Every order comes with a tracking number so you can monitor your shipment.
Will I receive tracking information?
Yes, tracking details will be shared via email once your order has been dispatched.